Cancellation and Refund Policy

Welcome to motoshareafrica.com. As a platform connecting bike and car rental service providers with customers across Africa, our mission is to enable a smooth and transparent vehicle booking experience throughout the continent. However, it is important to note that motoshareafrica.com functions solely as a connection platform and does not participate in any financial transactions between service providers and customers.

Please carefully review our Cancellation and Refund Policy before using our services in any African region.

1. Nature of Our Platform

motoshareafrica.com serves exclusively as a bridge between customers and vehicle rental service providers across African countries. While we facilitate the discovery and booking of rental services, all financial dealings are managed directly between the customer and the provider. Therefore:

• motoshareafrica.com does not collect, accept, or process payments from customers or vendors.
• We do not manage any payments, cancellations, or refunds associated with vehicle rentals.

2. Cancellation Policy

Since financial arrangements are made directly between the customer and the rental provider in each country, all cancellation requests must be addressed directly to the service provider. Cancellation policies may vary based on local business practices and provider terms.

• It is the customer's responsibility to confirm the cancellation policy with the provider before finalizing the booking.
• motoshareafrica.com has no authority or control over vendor-specific cancellation policies.

3. Refund Policy

Because motoshareafrica.com does not handle payments, we are not responsible for processing or issuing any refunds. Refund requests must be directed to the rental provider based in the respective African country.

• motoshareafrica.com does not issue or mediate refunds for bookings made through the platform.
• Customers must directly handle refund claims with the respective service provider.

4. Verification of Rental Providers

We strongly recommend that customers take the necessary steps to verify the authenticity and reliability of rental providers, especially in regions unfamiliar to them. This includes:

• Researching the provider’s reputation and business legitimacy.
• Clearly discussing cancellation and refund policies before making payments.

5. No Liability for Disputes

As a neutral third party, motoshareafrica.com is not responsible for any conflicts or issues between rental providers and customers, including:

• Disagreements over cancellations or refund amounts.
• Scams or fraudulent practices by rental service providers.

All disputes must be resolved locally and directly between the customer and the rental provider within the applicable African country.

6. Best Practices for Customers

To ensure a safe and reliable booking experience throughout Africa, we suggest customers:

• Clearly communicate with providers about cancellation policies before making payments.
• Keep written confirmations of all agreements and terms.
• Use only secure and traceable methods of payment.

7. No Payment, No Responsibility

Since motoshareafrica.com does not engage in financial transactions, all payment-related matters—including rental fees, security deposits, and refunds—are solely between the customer and the provider operating in the specific country.

• We do not collect or hold any form of payment.
• All monetary disputes must be settled independently of our platform.

8. Changes to This Policy

motoshareafrica.com reserves the right to update this Cancellation and Refund Policy to reflect changes in service or legal requirements across different African jurisdictions. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

9. Contact Us

If you have any questions about this Cancellation and Refund Policy, you can contact us through our website. Please note, we do not handle cancellation or refund disputes—these must be resolved directly with your chosen rental provider.